Khoros Communities: Building Engaging Online Spaces for Connection and Collaboration
Khoros Communities offers a platform for building and managing online communities, where we, as an organization, can create a space for …
Overview
What is Khoros Communities?
Lithium Community is a fully-featured community platform and is focused on the needs of marketers. Lithium most often competes with Jive Team Collaboration and Get Satisfaction.
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What is Khoros Communities?
Lithium Community is a fully-featured community platform and is focused on the needs of marketers. Lithium most often competes with Jive Team Collaboration and Get Satisfaction.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://khoros.com/platform/communities…
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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- Competitors
- Tech Details
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What is Khoros Communities?
Khoros Communities enable organizations to host a space where people find answers, develop expertise, share experiences, and build a brand.
The vendor states that Khoros powers over 400 of the world’s most recognized brands, and boasts 20+ years of experience, the most robust feature set, enterprise scale and security, and a dedicated services teams who aim to ensure a brand's community will reduce support costs, delight customers, and grow business.
They state Khoros Communities key benefits are to:
Attract more visitors & build trust
- Be easier to find & provide peer validation by hosting authentic conversations on your digital property. The average Khoros community gets 74% of traffic from public search and converts visitors at a higher rate than static websites.
Accelerate resolution to delight customers while reducing costs
- Create a hub for your customers to connect with experts, learn, and get answers to their questions at any time, in any region. The vendor says users can deflect at least 10% of calls that would otherwise go to the customer service call center.
Innovate faster with constant customer feedback
- Iterate rapidly and uncover new ideas from a dedicated pool of domain experts who are invested in your success.
Deliver expert community management
- Nurture large, engaging communities with the most advanced moderation tools, content management, analytics, and expertise that provide quantifiable business value through customer acquisition, retention, and growth.
Khoros Communities Features
- Supported: Forums
- Supported: Ability to verify solutions
- Supported: Ideas
- Supported: Question and Answer
- Supported: Contests
- Supported: Blogs
- Supported: Knowledge Bases
- Supported: Enhanced Moderation Tools
- Supported: Fully Customizable
- Supported: Sophisticated Ranking and Incentivization
- Supported: Native Mobile Support (Responsive UI)
- Supported: Multiple user permission levels
- Supported: Easy to use REST API
- Supported: Spam prevention
- Supported: SSO integration
- Supported: Groups
- Supported: Content Syndication
- Supported: Support for multiple languages
- Supported: Support for multiple instances
- Supported: Rich media support
- Supported: Promoted search results
- Supported: Federated search
- Supported: Historical and Real Time Analytics and Shareable dashboards
- Supported: Notifications and personalization
Khoros Communities Screenshots
Khoros Communities Videos
Khoros Communities Integrations
- SAP CRM discontinued
- Adobe Analytics
- Salesforce Sales Cloud
- Salesforce Marketing Cloud
- Adobe Marketo
- Salesforce Customer 360
- Microsoft Dynamics
Khoros Communities Competitors
Khoros Communities Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Security |
Khoros Communities Downloadables
Frequently Asked Questions
Lithium Community is a fully-featured community platform and is focused on the needs of marketers. Lithium most often competes with Jive Team Collaboration and Get Satisfaction.
Higher Logic Thrive, Gainsight Digital Hub, and Higher Logic Vanilla are common alternatives for Khoros Communities.
Reviewers rate Product Scalability highest, with a score of 8.4.
The most common users of Khoros Communities are from Enterprises (1,001+ employees).
Khoros Communities Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 0% |
| Mid-Size Companies (51-500 employees) | 10% |
| Enterprises (more than 500 employees) | 90% |
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December 17, 2023
Tools that help grow and increase sales.
Khoros Communities is providing a platform to improve our technical support system and increase the visibility of our brand and products and also reduce administrative costs related to marketing because it has proven that it can help drive our business. Khoros Communities is currently helping our central logistics system to make our entire professional apparatus visible with its robust administration and its ability to allow both our staff and direct clients to give their opinion on any aspect that they consider relevant with complete freedom, always respecting community norms. I believe that Khoros Communities has also allowed us to grow in the quality of our services thanks to the fact that on a daily basis we receive suggestions and complaints from our clients in relation to our services and this has always motivated us to make special changes that help satisfy everyone in a more pleasant way. our clients and enhance growth and sales.
- Increase in suggestions from our clients to know what we should improve.
- Reduce technical support costs and incredibly increase sales.
- It helps to interact with customers and we receive positive and negative reviews and based on their comments we can make changes that increase sales.
- It must be considered that creating a community with ethical values ​​that help the company in its growth may be a task of more than a year and this requires work. It must also be considered that very rapid growth of the company is possible at the same time. use Khoros Communities but it is not an easy task because we are the ones who must create a scalable and robust community that is attractive to our clients.
December 12, 2023
Khoros Communities Platform That Actually Works!!
Khoros Community is where users can interact and share knowledge. which help in important business matters like less support costs Less and effort are generated when customers solve their own problems, the dedicated places, which raises lifetime value. The user can use community input in marketing and product development. Integrate with current systems to provide the effective customer service. Also it Increase consumer interaction across all platforms and manage your social media presence from a single platform.
The most useful is FAQs, guides, and tools for self-service and decreased need on help are hosted. Get insightful consumer feedback to help shape future products and address expanding demands.
The most useful is FAQs, guides, and tools for self-service and decreased need on help are hosted. Get insightful consumer feedback to help shape future products and address expanding demands.
- Communities engagement
- User review feedback can help in decision making
- give more substitute as it show the other same level software
- integration, need more brand integration
- communities should be more bigger and varied
- more FAQs
December 07, 2023
Best for Business Connectivity and Scalability
Khoros Communities helps organizations reduce support costs, boost customer lifetime value, and drive revenue growth. The platform enables high-performing communities for customer engagement, support, and product feedback. With features like moderation, analytics, and integration options, it addresses various business challenges, fostering brand advocacy and knowledge sharing.
- Scales to enterprise needs, supporting multiple communities and languages. Provides robust spam management and industry-leading privacy and security.
- Expanding integration capabilities to seamlessly connect with a wider array of third-party tools and platforms could enhance overall functionality.
- Easy and enhanced customization options.
December 06, 2023
A robust and mature community platform
Its a good product which provides help for various usecases and reduces manual effort
- Reduces marketing spend
- Increases uses traffic
- Its very user intuitive
- Lacks key API functionality
- Increase networking opportunities for community members
- Lacks automation features
It helped solve a lot of challenges or issues at our firm namely.
Facilitate sharing best practices, industry insights, and trends.
Enable collaborative discussions for professionals to address challenges and find solutions.
Share experiences and provide advice on common problems etc
Foster collaboration to enhance overall efficiency.
Facilitate sharing best practices, industry insights, and trends.
Enable collaborative discussions for professionals to address challenges and find solutions.
Share experiences and provide advice on common problems etc
Foster collaboration to enhance overall efficiency.
- Customization and Branding
- Engagement Tracking
- Knowledge Base and Search Functionality
- Responsive Customer Support
- Community Health Monitoring
- Improved Analytics and Reporting
- Advanced Personalization Options
December 05, 2023
A fantastic tool for expanding communities.
The Khoros crew was kind, informative, and energetic. I consider them unmatched. The system's emphasis on communal behavior is a plus in my book. Khoros crew values community. The Khoros ethos of community (and care) lets us provide the finest experience.
- The way positions and responsibilities are handled is excellent.
- Kindly provide a list of the terms that customers are using.
- I am in need of some gudance on the admin page's user interface.
- It is still lacking certain APIs, such order by points in the users' object.
December 05, 2023
Khoros Communities Helped Us Level Up Our Stagnant Community
Business-wise, Khoros Communities has helped us tackle a tackle a number of challenges in our endeavors. While we have been using other platforms for such, Khoros Communities has been our go to hub for gathering feedback, not only from players, but also from other indie developers facing the same issues. First of all, this direct connection with players, whether they were interested in our games or not, helped us refine our various systems. As indie developers, the biggest challenge would be getting our concept out there and building a loyal player base. Connecting with players that would not have heard of us otherwise has also been a rather major advantage, broadening our reach and potential audience. Connecting with fellow developers, on the other hand, has helped us engage in discussions about various topics, including the latest trends in the our favored genres.
- Receiving feedback about our concepts from unbiased individuals.
- Sharing Developer Diaries and Behind-the-Scenes work.
- Problem solving with other fellow developers.
- Recruiting beta testers.
- A more refined and user-friendly navigation.
- A platform more optimized for mobile devices. We use it on PC mostly since it looks a lot better than on a mobile phone or tablet.
- More in-depth analytics. At the moment it is rather basic in my opinion.
July 21, 2023
Communities Developer Review
I used the Khoros Community Platform for Community Development and Enhancements but there are a few APIs that are currently not available and needs to be there in place, for example, we don't have an API to get bonus points leaderboard or even sort the users with there bonus points. Rest this is one of the best platforms for Communities.
- Easy operations and API calls management
- Ranks and Roles are superbly managed
- Easy to manage the community from Studio and Admin side
- APIs for various things still need to be added like "order by bonus_points" in users' object
- the time range for user bonus_points to find monthly/yearly highest bonus_points achiever
- Front-end to be developed on Reactjs
July 18, 2023
Trusted Community Platform to build your Community
Score 8 out of 10
Vetted Review
Verified User
At our organization, we utilize Khoros Communities as a customer and partners' community. We have built this community to cater to our customers, partners, and prospects. The Netskope community helps in sharing the influence of industry-based Netskope solutions and the latest events, including webinars and technical workshops that we host for our customers.
Khoros Communities addresses crucial business problems by enhancing customer engagement, streamlining support processes, and gathering actionable insights. By cultivating an active and supportive online community, we have created a platform where customers can connect with each other and our brand, driving satisfaction and loyalty. The self-service resources (Knowledge Base, Blogs and Idea's) and support tools (Slack) available within Khoros Communities have streamlined our operations, reduced the quite fair amount of workload on our teams. Lastly, the platform acts as a valuable source of customer feedback and insights, allowing us to continuously improve our products and services.
Khoros Communities addresses crucial business problems by enhancing customer engagement, streamlining support processes, and gathering actionable insights. By cultivating an active and supportive online community, we have created a platform where customers can connect with each other and our brand, driving satisfaction and loyalty. The self-service resources (Knowledge Base, Blogs and Idea's) and support tools (Slack) available within Khoros Communities have streamlined our operations, reduced the quite fair amount of workload on our teams. Lastly, the platform acts as a valuable source of customer feedback and insights, allowing us to continuously improve our products and services.
- Content Engagement
- Gamification and badging
- Discussion Forums
- Moderation and User Management - User Management is one the best solution Khoros Communities have
- Analytics and Reporting
- Knowledge Base
- Self Service, Low and No Code. The Community Managers should be able to some UI Tasks by self with doing any code updates.
- Salesforce Integration: The basic Integration should also include the basic level of business requirement. (Contacts and Accounts Mapping)
- Slack Connector Update: There is no update on this connector till the time its launch. The other team has lot of options to push the notification in multiple slack channels. And unfortunately Khoros does not. This creates a lot work for Community team to bring internal teams to the community to respond or acknowledge an post.
- More Integrations: Since now the Khoros communities does not comes up with the integrations with basic support tools like JIRA, Confluence, Github etc.
- Search Improvisation: Apart from last search update there is no updates we see in this feature. The team should think of Putting Some AI based Search into the community which helps the Community managers to manage the content accordingly
- Some update on AI and Gen AI: Khoros communities did not shared any thoughts about their plans for putting these technology in community
Score 10 out of 10
Vetted Review
Verified User
Khorus helps us massively with communicating with our customers, it provides us a platform to be able to connect with people on all social platforms and track them beautifully, the UI is well made and easy to use and the customer support on the vary rare times that things don't go to plan is top notch. For the rest of my career, every company that I ever work for is getting a recommendation to move over to Khorus when the scope allows.
- Managing agent performance
- providing a hub for customer communication
- management level performance tracking
- Exporting data can take a long time
- ability to export more data files at once
July 18, 2023
A robust and mature community platform
We are using the Khoros community platform for our different divisions. Our main point is to strengthen the connection between the brand and the customers. We are implementing the Khoros communities as a place where the users can find quality information about our products, communicate with other users and also receive professional advise directly from the company employees.
- Provides a robust platform where users can easily communicate and find information.
- Very granular permission options.
- Good gamification features.
- Good analytics.
- Perhaps there is a room for improvement for the notifications features.
- Message editor can be upgraded too.
July 18, 2023
Khoros Communities
To get tips and tricks to improve product forums of our organization which is currently housed on Khoros
- Connects me with the right voices from your user community
- Brings webinars and discussions posts that I am interested in
- This routes me to documentation and resources that I am looking for
- Support tickets
July 17, 2023
Great product for growing communities
The community hosts 10 years of content. More than 500B visits since 2013. It's our brand showcase for customer services. Thanks to the community, more than a third of answers are provided without the help of our customer service. And 30% of people found answers that fit their questions.
- Great account management and support.
- Overview of the activity / Analytics.
- Flexibility.
- Customization.
- UI fundamental.
July 12, 2023
The heartbeat of Qlik
We use Khoros for our online user Communities. Users of our software products leverage the Community to collaborate and ask questions on the Qlik products they use. We now have the Community the front end to Qlik Support Cases. In addition to the forums, we use groups for topics, industries as well as local languages. We also are heavy users of event promotions. We view the Qlik Community to be the heartbeat of Qlik.
- The use of labels allows us to categorize
- The use of multiple forums in order to narrow down our audience with a company that has multiple products
- Allows customizations in order for us to make our Community unique
- The ability to share a piece of content across multiple forums. This was a functionality that Jive had before Lithium acquired them
- A way to provide video transcripts for accessibility reasons. We have to jump through hoops and find our own way to ensure our company is compliant.
- The technical support we receive is not nearly as good as it should be. Turnout and follow-up is most times very slow and the communication is not good. There is rarely an offer to get on the phone to discuss a problem and this causes a lot of miscommunication and delays. This would be my top area of improvement to see.
- Event module to have the abiltiy to show on demand events without a work around.
- The ability email all members of any group
I'm responsible for 2 Khoros communities. I'm in a customer care department. Our main concern is the lack of echat among members and among the team. We also need a better integration on communuties of our members from Social Networks.
- Help among members.
- Participation of meet-up with our top members.
- Alerting of our top members on potential crisis concerning our products & services.
- No echat, no functions like WhatsApp group internally.
- No real-time stats.
July 11, 2023
Best Platform for Communities
We use Khoros to build communities for many of our clients. It includes the access level and use of interactions.
- Customization.
- Friendly user-level permissions.
- OOTB features.
- Self Studio publish.
- User subscription.
- Access to the OOTB component.
- Preview mode in stage.
December 21, 2022
How I Use Khoros Community
We leverage Khoros Community as a customer empowerment tool with a contact offload objective.
- Analytics: I've trialed or have seen demos of other products and most don't come close to the depth of insights you are able to collect.
- Support: Their technical support team is responsive and relatively quick. Our CSM's have generally been wonderful.
- Willingness to work with us on a variety of needs that may aren't included in the OOTB experience.
- Customizability: If you don't have some dev experience or knowledge, you might have a hard time customizing the UX when needed.
December 05, 2022
Easy way to set up a Community with little lift.
Communities act as a hub for users to congregate and discuss. Our current website did not have the flexibility to house such a thing so we turned to Khoros.
- Simplicity of sign up.
- Allowance of integration with ad placements.
- Badging
- Sometimes the platform feels too simplistic to the point it comes across as dated.
- Analytics on the backend could be more granular.
- Team turnaround teams for help are sometimes quite long.
November 29, 2022
Khoros Communities - a solution if you're looking to scale
Our community platform is used by multiple departments, including marketing and sales. Currently it supports both our support forums as well as our online groups, AMAs, some blogs, and engagement focused content. Currently it's the most adopted solution for creating and serving community within our company. The product is used to create opportunities for, and encourage, peer to peer support, self service support, and connection amongst members.
- Granularity of permissions
- Ease of creating new boards / categories templates
- Strong toolbar for formatting text and adding images
- Need a developer to get the most out of your site / customize it
- The support team is not world class (room for improvement in response time & quality of responses)
- You can only add one poll at a time to the entire site
Khoros Communities is used to moderate the number of support cases filed by customers. This is happening across 7 product lines, addressing 3 types of personas: mechanical engineers; end-users; system admin for large product lifecycle management installations; developers. Additionally, we collect product ideas from users to feed a backlog of ideas.
- Conversations starting with a problem or question, ending with a reply that is accepted as a solution
- Taxonomy of categories, subcategories and board, + labels and tags for taxonomy.
- Customization of gamification (rank, badges)
- Product ideas: Insufficient capabilities to filter and select ideas when there are 1000s of ideas that are relevant to a group of product managers
- Can't move topics from a forum to a TKB and vice versa
- Some users and stakeholders would like to use the community as a social network to proactively connect with users of a specific profile/specialty. I find this difficult to accommodate since the platform's main purpose is not about social networking like LinkedIn.
July 29, 2022
Satisfied Khoros Customer
One stop shop for customers to 1. Create Support tickets 2. Review KB and product literature 3. Sign up for Scheduled events 4. Review product road maps 5. Discuss in forums
- Easy to configure and manage
- Good analytics
- Fairly easy to design pages with good content
- Good for building forms and capturing data
- Requires Khoros professional services engagement to make small changes to the forms
We leverage Khoros communities to deploy forums, KBs, ideation, events, and group hubs. All of which are in place for us to support and deliver on case deflection through an increasing depth of publically available knowledge.
- Customization
- Breadth of Capability.
- Security & Configuration.
- Integrations are VERY expensive and services dependant.
- Many customizations require developers or services to deploy.
- Outdated reporting and backend.
July 22, 2022
Khoros Community...not easily customizable
We use Khoros Community to facilitate associate-client and client-client collaboration on our products. This helps deflect service requests and allows our clients to interact with each other as well as communicate product information within our categories and groups.
- Collaboration with other Khoros customers to understand what works and doesn't work within other communities.
- Support documentation makes it easy to find information when looking for technical resources.
- Our account team is always in communication with us to ensure we are aware of roadmap updates.
- The ability to customize components is tedious and often times difficult without engaging professional services.
- The current platform is very behind on the code base but looking forward to the Aurora upgrade coming so we can utilize better components and easier customizations.
- Permissions are extremely difficult to navigate.
Our Community was designed to be a Support style community. We put emphasis on Accepted Solutions and having our members find and get access to information as fast as possible.
Support in our Business is an additional fee, so having the community to support Trial/Lite users or even more advanced paying users is great for us to have where customers can support other customers with 1 to many.
We also use the Idea Exchange which quickly became one of the most popular areas in the community. The ideas started flowing as soon as it went live and has come with it's own set of problems.
Support in our Business is an additional fee, so having the community to support Trial/Lite users or even more advanced paying users is great for us to have where customers can support other customers with 1 to many.
We also use the Idea Exchange which quickly became one of the most popular areas in the community. The ideas started flowing as soon as it went live and has come with it's own set of problems.
- Their own Community, Atlas, is a good way to learn and interact with other customers and professionals in the industry.
- Their release cadence is pretty consistent with no updates coming out every few months. The release notes are decently filled out with links to more specific documentation.
- The Khoros Communities platform is also very solid. It's their main product offering and has a lot of out-of-the-box features that would allow anyone to easily start up a community quite easily.
- I feel that the professional services engagements need to be better. There is a lot of miscommunication, and a lack of clear outcomes, goals, and timelines. It can take weeks to get meetings on the books and a team assembled to start getting work done.
- Documentation on their website, at times, is outdated or incorrect. Sometimes the product doesn't even work as described in some of their documentation
- The admin console could use a nice fresh UI overhaul. While it's functional, it would be nice to see a more modern UI for the area where most community managers are spending a decent amount of time
Self-service support for IT professionals that are using our product, getting feedback from them and creation of the brand advocates. Thanks to the forums our users can:
- Get the answers for their product-related questions both from other users or from the company employees.
- Easily get the answer for their problems just by using a search engine (instead of contacting support).
- Post their ideas for the product, that are later evaluated by Product Managers.
- Participate in the feedback threads, in which they can comment on product feature.
- Talk directly with people that are creating the product.
- Share their experiences with others, post tips, tricks and best practices socialize with other professionals, participate in challenges, many gamifications options.
- And much more.
- Many settings and customization options.
- Community is easy to use.
- Permission management is pretty vast.
- Moderation is easy and there are many options.
- Better and quicker engine.
- Support is uneven.
- Better communication about upcoming changes.